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Two people may receive help in a transaction without having

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the same relationship with the brokerage.

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A client is represented through an agency relationship.

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A customer may receive services without that representation.

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Picture the agent representing the seller while showing the property

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to an unrepresented buyer.

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In this example, the seller is the client and the

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buyer is a customer.

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Customer does not mean no protection.

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Duties required by law still apply.

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The key is to distinguish representation from assistance, and to

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explain the actual relationship rather than let someone assume they

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are represented.

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Quick check:

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does answering a buyer's question automatically establish that the agent

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represents the buyer?

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No.

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Identify the agency relationship and governing rules; assistance alone does

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not settle the question.